Frequently Asked Questions
What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
Simply add items to your shopping cart and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before
the due date if you choose to do so.
If you would like to know more about Afterpay,
If you have any questions about your Afterpay account, please contact Afterpay.
Can I exchange a product?
Unfortunately, we are unable to facilitate exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Can I return an item for a refund if I change my mind?
Yes, you can return an item for a refund. Please read our Returns policy below for more details.
We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return. It is your responsibility to cover the cost to return the item back to us in order to receive a refund of the original purchase price.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email email@example.com to let us know that you will be returning an item for a refund. Then, post your return to:
PO Box 1372Bibra Lake DCWA 6965
Please include your tax invoice with your return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
My order arrived damaged, what should I do?
If your order arrives damaged email us. To assist us, please include photos of any damage to the packaging and products, as well as your tax invoice. We can then arrange for a returns postage label to be emailed to you, which you can use to post the damaged order back to us free of charge. You can either print the label at home or print the label at the post office.
Your local post office might be able to print your label for you. Then you can post the return at any post office.
When you have posted the return parcel please contact us via email so that we can arrange for a replacement to be sent out to you immediately.
My order arrived faulty, what should I do?
If your order is faulty email us. To assist us, please include photos of the faulty products, as well as your tax invoice. We can then arrange for a returns postage label to be emailed to you, which you can use to post the faulty order back to us free of charge. You can either print the label at home or your local post office might be able to print your label for you. Then you can post the return at any post office.
When you have posted the return parcel please email us so that we can arrange for a replacement to be sent out to you immediately.
I received the incorrect order or product, what should I do?
If you have received the incorrect order or product email us.
To assist us, please include photos of the incorrect order or products, as well as your order number. We can then arrange for a returns postage label to be emailed to you, which you can use to post the incorrect products back to us free of charge. You can either print the label at home or your local post office might be able to print your label for you. Then you can post the return at any post office.
When you have posted the return parcel please email us so that we can arrange for the correct order or product to be sent out to you immediately.
What countries do you sell to?
We currently sell to Australia only, however, we hope to be selling worldwide soon.
How long will it take for my order to arrive?
We send all of our orders with Regular Parcel Post via Australia Post unless Express Post is selected by the customer.
All orders get dispatched from our warehouse in Perth, Western Australia.
Delivery to Metro areas:
Delivery times for Regular Parcel Post usually range from 3-6 business days.
Delivery times for Express Post usually range from 1-3 business days.
Please allow 1-2 business days for us to process, pack and dispatch your order on top of the postage times below for a more accurate delivery timeframe.
Please note that we will process and pack your order as quickly as possible. However, once an order has been dispatched from our warehouse, postage times are beyond our control.
Please refer to the Australia Post postage calculator to check the estimated delivery time for your postcode.
Please note: Australia Post is experiencing some COVID-19 related disruptions to their delivery network, particularly in VIC and NSW.
The below postage times are estimates only, based on regular timeframes:
Regular Parcel Post
|State||Most arrive within||Allow up to|
|ACT||5 business days||7 business days|
|NSW||5 business days||7 business days|
|NT||5 business days||7 business days|
|QLD||5 business days||7 business days|
|SA||5 business days||7 business days|
|TAS||5 business days||7 business days|
|VIC||5 business days||7 business days|
|WA||3 business days||7 business days|
|State||Most arrive within||Allow up to|
|ACT||2 business days||3 business days|
|NSW||2 business days||3 business days|
|NT||3 business days||6 business days|
|QLD||2 business days||3 business days|
|SA||2 business days||3 business days|
|TAS||2 business days||3 business days|
|VIC||3 business days||4 business days|
|WA||1 business days||2 business days|
Do you have a physical store or have any stocklists?
For the time being, we are online only and only sell our products via our website. We hope to have our products in stores in the future. Thank you for supporting an Australian small business.
How do I track my delivery?
You will be sent automated tracking information by email; however, the best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app