Refund policy

Returns policy

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return. It is your responsibility to cover the cost to return the item back to us in order to receive a refund of the original purchase price, minus the cost of postage. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at support@magicdoorpillows.com to let us know that you will be returning an item for a refund. Then, post your return to our PO address below:

PO Box 1372,

Bibra Lake DC,

WA 6965

Please include your tax invoice with your return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us at support@magicdoorpillows.com immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and assist you.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.